True Insights – updated statistics for Jul–Dec 2021

What we have achieved

National Safety & Quality Health Service
(NSQHS) accreditation holder since 2011.

Helped reduced waiting times for complex gynaecology services:

88% of Queenslanders within a one-hour drive from a True location

11,656 clinical visits conducted

5,202 clients attended to

1,268 Mirena®, Implanon®, DEPO® devices provided

2,253 incoming referrals from hospitals serviced

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Did you know facts (Jul-Dec 2021)

We have 0% infection rates across our clinic services within Queensland.

We have nil incidences of medication error

2,835 clients filled in client satisfaction surveys.

Our client satisfaction rate for clinical services is 99.69%

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Here’s what some of our metro clients had to say:

• I love coming to see the staff at True! Very knowledgeable, helpful and friendly! I would definitely recommend True to everyone I meet! (Brisbane client, January 2018)
• Enjoy that it is a woman clinic and that the nurses and staff are friendly and non-judgmental. Very happy coming here. (Cairns client, February 2018)
• Very friendly and helpful advice. I have been a client for a long time and think highly on doctors and nurses here. (Ipswich client, March 2018)
• This is my second visit and I can’t praise the staff enough. Exceptional care given to me in my time of need. Thank you all very much, absolutely wonderful and caring. (Rockhampton client, April 2018)
• Thank you for going out of your way to help me, so glad I had a friend to tell me about this place. (Toowoomba client, May 2018)

Our outreach clinic clients also spoke:

• The staff at Agnes Water were excellent! Efficient in finding an appointment time, following up with Rockhampton office and processing paperwork; both doctor and nurse were lovely - very knowledgeable, professional and easy to talk with. A great experience. Thank you.
• A terrific service, thank you so much. Please ensure the funding for this remains in place as it is much needed in this location/rural area.