By submitting this form you are agreeing to our terms and conditions
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
Pricing policy
Our prices are in Australian dollars (AUD) and include Goods and Services Tax (GST). We charge and withhold GST for orders to addresses in Australia. Each customer is responsible for any sales or other taxes on orders shipped to any other country.
Customer service policy
True is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an alternative item, a backorder or a full refund.
Return/refund policy
Please choose carefully. We do not normally give refunds or accept returns if you change your mind or make a wrong decision. If a product is faulty, damaged, wrongly described, doesn’t perform as advertised or is different to the product ordered, we offer a refund, exchange or credit within 30 days of purchase.
Shipping and delivery
Orders are typically dispatched the next business day and shipping times are estimated at between 3-10 business days. Multiple product items within one order may be delivered separately. We are currently unable to process orders from countries outside of Australia through this online shop. Please contact us if you would like an order sent outside Australia.
Privacy policy
We take the privacy of our customers seriously. Our privacy policy outlines our approach in detail.
Direct marketing
True may use personal information to keep clients and customers informed of products, courses and information that may be of interest. Clients and customers may opt-out of direct marketing at any time by notifying True.